FAQ

Last updated: November 26, 2019

Account

Can I change my email address that I signed up with?

Yes, you can change your nickname, email and password on your settings page
NOTE! If you change your email you need to verify your email (we will send you an email with a link you need to click on.)

I've forgot my password, now what?

Click here and fill in your email to get a link where you can reset your password.

I'm trying to reset my password - but I'm not getting the email

We are experiencing some issues with @yahoo addresses, let us know if you need help to reset your password or go to your settings page and change to another email address.

How do I delete my account?

Go to settings and scroll down to the section called 'your account'. If you have an active subscription you have to cancel it before you can delete your account. (Note that you need to be logged in to see this page).

Subscription

I need a receipt for my subscription

Go to settings and scroll down to the section called 'your subscription'. Here you'll find all receipts for your subscription, click on them to get a printable pdf version. (Note that you need to be logged in to see this page)

How do I cancel a subscription?

Go to settings and scroll down to the section called 'your subscription'. Here you can upgrade, cancel and reactive your subscription. (Note that you need to be logged in to see this page)

What's the difference between subscriptions?

At the moment you can choose between a single or a group subscription. They include the same features, but the group account comes with a discount and may be useful to save admin work if you have to buy multiple subscriptions. Once bought the account that signed up for it can add and remove friends to the subscription.

The single accounts is available as a monthly or annual subscription paid by credit card through our payment provider stripe. Or as a single payment valid for a year through paypal.

Have a look at pro for detailed information regarding the different subscriptions.

I signed up for a pro subscription but didn't get the 10 day free trial.

The trial period is limited to when you pay with credit card (through our payment provider stripe) if you are using paypal there's unfortunately no trial at the moment.

This can also be because you have already used it or if you are changing subscriptions during the trial period, then it will expire.

I signed up for a pro subscription and got charged the entire amount instead of the price/month listed

If you choose an annual subscription the monthly price may be listed on the site as a comparison but the full amount will be charged at once.

Other questions

If you have any other questions head over here and post it. Let's explore the world!