Frequently Asked Questions

Account

Go to your settings page and scroll down to the section called 'your subscription'. Here you can cancel your current subscription. (Note that you need to be logged in to see this page).

You can cancel the subscription at anytime and you will still have access to the period you have already paid for.

If you do not have an active subscription then you have another account, most likely one with Google/Facebook or Apple login.

If you have payment questions please reach out to our payment provider Paddle for help - [email protected].

Go to your settings page and scroll down to the section called 'your account'. If you have an active subscription you have to cancel it before you can delete your account. (Note that you need to be logged in to see this page).

Find more information about our game modes here.

Find the answer for your account or subscription questions here.

Subscription

All Refund requests are sent to [email protected]

You can manage your subscription on your settings page. For other questions regarding your subscription, please contact [email protected]

To be able to assist you we need you to include the link to the account in question. The link can be found at the bottom on your profile page.

Our Customer Service is open Monday-Friday between 8-17 CET. Response time: 1-3 days.

Seterra

Do you need help? Check out our FAQ or email us at [email protected] for further help.

Terms of Service

Please read and accept our Terms of Service and Privacy Policy.